Truck at Door

User Manual

Step-by-step guidance for every platform role.

This manual gives customers, transporters, and drivers the basic steps needed to complete a booking without confusion.

Manual Sections

Customer ManualTransporter ManualDriver Manual

Help Center

Keep this page open during onboarding.

The manual is written for practical use. Each role gets a direct checklist instead of long policy language.

Support Tip

If a user is stuck, check the booking stage first: request, offer, confirmed booking, pickup, delivery, or proof.

Customer Manual

For businesses that need to request and monitor trucks.

  1. 1Create an account and complete the company profile.
  2. 2Add pickup and delivery locations with contact person details.
  3. 3Select cargo type, truck type, weight, date, and loading notes.
  4. 4Review transporter offers and compare price, timing, and vehicle fit.
  5. 5Confirm the booking and follow pickup, in-transit, and delivered status.
  6. 6Check proof of delivery, close the trip, and rate the transporter.

Transporter Manual

For companies and fleet owners accepting load opportunities.

  1. 1Register the transporter account and submit KYC information.
  2. 2Add trucks with registration, truck type, capacity, and availability.
  3. 3Open Wallet, transfer to a listed admin account, then submit transaction ID, amount, sender name, and payment slip.
  4. 4Admin verification credits coins; normal use has no subscription and deducts coins only when a customer accepts the booking.
  5. 5During a special event, an optional coin pass can cover unlimited accepted bookings for its stated validity with no auto-renewal.
  6. 6Open available load requests and review route, cargo, and pickup timing.
  7. 7Submit an offer with price, truck details, and expected schedule.
  8. 8After confirmation, update pickup, in-transit, and delivery progress.
  9. 9Upload delivery proof and keep booking history ready for review.

Driver Manual

For assigned drivers handling pickup and delivery updates.

  1. 1Open the assigned trip on the mobile app.
  2. 2Confirm pickup when the vehicle reaches loading point.
  3. 3Update the trip if there is a delay or status change.
  4. 4Mark delivery after unloading is complete.
  5. 5Upload proof of delivery where required.
  6. 6Close the assignment only after the trip record is complete.

Ready

Start with a clear shipment request.

Send the route, cargo, truck type, and timing so the booking team can respond properly.

Request Truck